Is My Data Safe? Security and Privacy FAQs

Find answers to common questions about how Velocty ensures the safety and privacy of your data.

Alex Morgan
Alex Morgan
November 13, 2024

At Swyft, protecting your data is our top priority. Velocty is built with advanced security measures to ensure your information remains private and secure. Here are answers to some of the most frequently asked questions about our security and privacy practices.

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1. How Does Velocty Protect My Data?

Velocty employs industry-leading security measures, including:

  • End-to-End Encryption: Data is encrypted in transit and at rest using AES-256 encryption.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Role-Based Access Control: Ensures that only authorized users can access specific data.
  • Regular Security Audits: Systems are routinely tested to identify and address vulnerabilities.

2. Where Is My Data Stored?

Your data is stored in secure, geographically distributed data centers that comply with:

  • ISO 27001: International standard for information security.
  • SOC 2 Type II: Industry benchmark for secure data handling.
  • GDPR & CCPA: Compliance with global and regional data protection laws.

3. Who Can Access My Data?

Only you and authorized users with the appropriate permissions can access your data. Swyft employees may access your data only when required for support or troubleshooting, and such access is strictly logged and monitored.

4. What Happens in Case of a Security Breach?

In the unlikely event of a security breach:

  1. Swyft’s Incident Response Team will immediately assess and contain the threat.
  2. You will be notified promptly with details of the breach and recommended actions.
  3. Measures will be taken to prevent future occurrences.

5. Can I Control How My Data Is Used?

Yes, you have full control over your data:

  • Data Retention Settings: Configure how long data is stored in your account.
  • Export Data: Download your data at any time in a secure format.
  • Delete Data: Permanently delete data you no longer need from your account.

6. How Does Velocty Handle Third-Party Integrations?

Velocty ensures third-party integrations are secure by:

  • Using vetted APIs with robust authentication.
  • Allowing you to review and approve all data-sharing permissions.
  • Regularly monitoring integration partners for compliance with security standards.

7. What Are My Responsibilities for Keeping Data Secure?

While Velocty provides robust security, your actions also play a critical role:

  • Use Strong Passwords: Combine letters, numbers, and symbols.
  • Enable 2FA: Add an extra layer of protection to your account.
  • Review Permissions: Regularly audit user roles and access levels.
  • Report Suspicious Activity: Notify Swyft Support of unusual account activity.

8. How Can I Get Help with Security Concerns?

If you have additional questions or concerns about data security:

  1. Log in to your Velocty account.
  2. Navigate to the Help Center via the main menu.
  3. Submit a support ticket or review detailed security documentation.

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By combining Velocty’s advanced security measures with best practices on your end, you can ensure that your data remains safe and private at all times. Protecting your information is our commitment to you.

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