Troubleshooting Common Issues with Features

While Velocty is designed for reliability, occasional issues may arise as you use its robust suite of tools. This guide provides steps to resolve the most common problems and ensure smooth operation.

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1. Issue: Features Are Not Loading Properly

Possible Causes:

• Internet connectivity issues.
• Browser incompatibility or outdated software.

Solutions:

1. Check Your Internet Connection:
   • Ensure you have a stable connection.
   • Restart your router or switch to a different network if needed.
2. Clear Your Browser Cache:
   • Go to your browser settings and clear cache and cookies.
   • Restart the browser and try again.
3. Use a Supported Browser:
   • Velocty works best on the latest versions of Chrome, Firefox, or Edge.
   • Update your browser if needed.

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2. Issue: Unable to Access a Specific Feature

Possible Causes:

• Insufficient user permissions.
• Feature not enabled in your account settings.

Solutions:

1. Verify Permissions:
   • Go to User Management in Account Settings.
   • Check if your role has access to the feature and request additional permissions from an admin if needed.
2. Enable the Feature:
   • Navigate to Settings > Features.
   • Ensure the feature is turned on for your account.

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3. Issue: Notifications Not Working

Possible Causes:

• Notification preferences not configured.
• System or email service delays.

Solutions:

1. Review Notification Settings:
   • Go to Settings > Notifications.
   • Ensure alerts are enabled for the features you’re using.
2. Check Your Email Spam Folder:
   • If email notifications are delayed, ensure Velocty emails are not marked as spam.
3. Test Notifications:
   • Use the Test Notification button in the Notifications menu to confirm functionality.

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4. Issue: Automated Workflows Not Triggering

Possible Causes:

• Incorrect workflow configuration.
• Missing trigger conditions.

Solutions:

1. Review Workflow Settings:
   • Go to Workflows > Automations and edit the affected workflow.
   • Verify that triggers, actions, and conditions are correctly set up.
2. Test the Workflow:
   • Run a test scenario to ensure it activates as expected.
3. Enable Workflow Logs:
   • Check logs for errors or skipped steps and adjust settings accordingly.

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5. Issue: Slow Dashboard Performance

Possible Causes:

• Excessive widgets or data load.
• Browser-related performance issues.

Solutions:

1. Reduce Dashboard Load:
   • Remove unnecessary widgets by clicking Customize on the dashboard.
   • Limit the amount of real-time data displayed.
2. Optimize Browser Performance:
   • Disable browser extensions that may conflict with Velocty.
   • Ensure your browser has sufficient memory available.

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6. Issue: Security Alerts Are Missing

Possible Causes:

• Disabled alert settings.
• Incorrect email or phone number configured.

Solutions:

1. Verify Alert Settings:
   • Go to Settings > Security Alerts.
   • Enable alerts and double-check notification methods.
2. Update Contact Information:
   • Ensure your email and phone number are correct in Account Settings.

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Need Additional Help?

If the issue persists after troubleshooting, contact Swyft Support for further assistance:

1. Log in to your Velocty account.
2. Navigate to the Help Center from the main menu.
3. Submit a detailed support ticket, including screenshots or error messages if possible.

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By following these troubleshooting steps, you can quickly resolve most common issues and continue using Velocty’s features without interruptions.

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